Thank you so much for taking the time to share your kind and thoughtful feedback.We're really pleased to hear that you find our carers approachable, kind, and responsive to the individual needs of your parents. It's wonderful to know that their adaptability and attentiveness have made a positive impact. We're also glad that the regular visits from the manager have provided reassurance and helped maintain open communication. Your 4-star ratings for both the carers and overall support mean a lot to us, and we truly value your input as it helps us continue to improve our service. Please be assured that we take all feedback seriously and are committed to delivering the highest standards of care.