Thank you so much for your honest and thoughtful feedback. We're really pleased to hear that you feel most of our care staff are excellent-that's always encouraging to know. We understand that consistency is important, and we'll certainly take your comments on board regarding the few staff who may not meet the same standard.We also appreciate your note about limited contact with our office staff and management. We're always here if you need us, and we'd be happy to check in more regularly if that would be helpful.Regarding your request for a weekly rota-thank you for raising this. We completely understand how valuable it is to know who will be visiting in advance, electronic access was given to one of your NOK as you informed us you are unable to use the required devices to log in. We can communicate your rota with you by phone if that helps.Thanks again for sharing your thoughts-we truly value your input as it helps us continue to improve our service.