Thank you for taking the time to share your feedback with us. We're really pleased to hear that your wife has built a good relationship with her care workers and that their compassion and care have made a positive difference. That trust and connection are at the heart of what we strive for.We also appreciate you highlighting areas where we can improve. Clear communication around small but important details-like using the oldest food first or ensuring meals are evenly heated-is essential for maintaining quality care and your wife's comfort. We'll make sure this is addressed with the care team to ensure greater attention to these details moving forward.Your input helps us provide the best possible service, and we're grateful for your openness. Please don't hesitate to reach out at any time if there's anything further we can do.