Dear Patricia Thank you so much for your honest  review. We're truly grateful for your kind words and the trust you've placed in Break Barriers to support your mum over the past two years.It's heartwarming to hear that your mum has developed good relationships with our carers and that their visits are filled with laughter-that's exactly the kind of care environment we aim to provide. We'd like to apologise for the inconsistency in providing access to the carers' notes. We completely understand how important it is for you to stay informed. To make this easier, we'd love to ensure you're set up with full access to the system that allows you to view the care records in real time. A member of our team will be in touch shortly to assist you with the setup and make sure everything is working smoothly.Thank you again for your feedback, it helps us continue to improve and provide the best care possible.