Dear R, Thank you for your feedback.We're truly pleased to hear that you've had an excellent experience with our care workers - your kind words mean a great deal to the team. We also appreciate your honesty regarding the response time from our office.Please accept our apologies for any delays you've experienced. We're currently reviewing our processes to ensure we respond more promptly moving forward.If there's anything outstanding you're waiting on, feel free to let us know so we can prioritise it.Warm regards