Thank you for taking the time to let us have your review, we really appreciate your feedback as it supports us to continue improving our services in the future.  We are so sorry to hear that you have been unable to check who will be coming, when your regular care workers were off, because you couldn't get through to the office when you tried to call and apologise for any inconvenience this may have caused.  Please rest assured that we have checked our phones and have also put plans in place to ensure this doesn't happen in the future.  Thanks again for your feedback as we really appreciate your support, please don't hesitate to get in touch if there's anything else at all that you would like to discuss.