Thank you for sharing your honest feedback and for being with Verity Health Care Haringey for over two years. We're truly pleased to hear that the care provided to your mum has been excellent and supportive, and we're especially grateful for your recognition of the dedication and hard work of our carers.We sincerely regret that your experience with our coordination and communication has not consistently met your expectations. We take your concerns seriously - especially regarding delayed responses to urgent matters, lack of clarity in reporting needs, and the challenges related to scheduling and time constraints. Your points highlight important areas where we can, and must, do better.Listening to families and our frontline carers is critical to delivering safe and dignified care. Please rest assured that your feedback will be shared with the relevant teams, and we are committed to improving our internal communication, coordination processes, and support for both clients and carers.