Dear W ,Thank you so much for your kind words and for taking the time to share your experience.It truly means a lot to us to hear that your mum is enjoying her visits and that our carers have been able to make a positive difference in her week. Supporting families-especially at short notice-is something we're always happy to do, and it's heartening to know that our team's kindness and commitment to wellbeing have come through clearly in your experience.Please do continue to reach out whenever we can be of support. We look forward to being part of your mum's journey and ensuring she continues to feel well cared for and valued.