Thank you for taking the time to leave a review.We would like to clarify that the points stated are not accurate. Your sister has expressed she is happy with the care she receives, as confirmed in a recent meeting with the Registered Manager.A review with the Social Worker and Occupational Therapy team was held to reassess her needs due to declining health. Additional time and specialist equipment are now being put in place to better support her.Regarding meals, at the start of care, it was agreed carers would assist only with feeding, while meal preparation remained the family's responsibility. Following the recent review, Social Services have allocated more time so carers can assist more fully with feeding.We continue to work closely with the multidisciplinary team to ensure your sister receives the support she needs. Please contact us if you feel further changes are needed, as we are committed to continuously improving the care we provide.