Thank you so much for your generous and detailed feedback. We're truly touched to hear how much our care team means to your brother - building those warm, trusting relationships is such an important part of what we do. It's also wonderful to know that you've felt supported, not just by our carers but by our management and admin team too. We'll be sure to share your kind words with everyone involved. Your trust and recommendation mean a great deal to us all. Thanks again, we're always here for you.