Thank you for taking the time to share your feedback. We're pleased to hear that your mum is generally happy with the service she receives. However, we're very sorry to learn about your concerns regarding rushed visits, the excessive use of wet wipes, and the behaviour of one of our carers.Please be assured that we take all feedback seriously, and we will look into this matter immediately. Appropriate action will be taken to ensure that the care provided is respectful, gentle, and meets the standards we expect from all our staff.If you're happy to discuss this further, please don't hesitate to contact us directly so we can address your concerns more thoroughly.Thank you once again for bringing this to our attention