Hi, we are restricted by a word limit - As to medication the council issued care plan states "None: Care worker is not involved in medication support. Customer is independent in taking their own medication." As to monitoring the care calls were logged on the ECM system. As to communication the same carers attended twice a day as scheduled and there was apt communication. Your call was answered. Enquiries are dealt with in order of priority and, for non-emergencies, still the aim is to do so as soon as possible within 24 hours. Your parent's care only started on 05/04/25 following your request to the council for a change from your previous care provider. The regular carers built a good relationship with your parent and it is regrettable that you have separately attempted to portray our staff and company in a negative light some 3 weeks later, by writing on a public website as opposed to, at the very least, first writing an email to us for efficient resolution of any perceived issues.