Thank you for your feedback. We're sorry to hear your experience left you feeling disappointed. This is not reflective of the high standard of care and communication we strive to provide, and we take your concerns seriously. While occasional rota challenges can occur, we understand how important consistency and reliability are. The issues you've raised around conduct and cleanliness are concerning, and we are reviewing this internally. We're committed to dignity, respect, and quality in all we do, and regret that this was not your experience. We would welcome the chance to speak with you directly-please contact us at 0116 279 1600.