Thank you for your kind words and for taking the time to share your experience. We're delighted that our management team's responsiveness-and our carers' compassion and "above-and-beyond" attitude-have given you confidence and peace of mind. Listening closely and finding the right solution in each situation is central to how we work, and it's wonderful to know that approach is making a real difference. We truly value your trust and will keep doing everything we can to support you with the same respect and dedication you've described.