Thank you for your feedback. We're pleased to hear that your main carer is providing such excellent support and has a strong understanding of your father's needs. Consistency and attention to detail are incredibly important, and we're sorry to hear that this isn't always the case when other staff are covering.Please be assured that we take this seriously. We will review the handover process and ensure that all staff are fully briefed on your father's specific requirements. We will also address the concerns around attention to detail to make sure that the same high standard of care is maintained at all times.Thank you again for raising this-we value your input and are committed to making improvements.