Thank you for taking the time to share your honest feedback. We're sorry to hear that aspects of our service have not met your expectations, particularly in relation to hygiene, food safety and communication. Please accept our sincere apologies for the frustration and disappointment this has caused.Ensuring high standards of care, including strict adherence to hygiene and food safety procedures, is a priority for us. We take your concerns seriously and will be reviewing our staff training, rota consistency, and communication protocols to identify where improvements must be made. We will also ensure that all carers are fully aware of and follow the care briefs tailored to your needs.Your feedback is invaluable in helping us improve, and we would welcome the opportunity to speak with you directly to ensure your concerns are fully addressed and the standard of care you receive going forward is consistently high. Please don't hesitate to contact the office at your earliest convenience.