Thank you for taking the time to share your feedback. We truly appreciate your honest reflections and are pleased to hear that you've had no cause for concern since your uncle began receiving support from Complete Care West Yorkshire. We're especially glad that the care provided has helped your family stay together and feel supported.We would like to reassure you that all of our care staff wear visible ID badges during their visits and sign off care notes and reports using their names. It's very important to us that our service remains transparent and personal, and we will certainly remind the team of the importance of regularly introducing themselves and fostering meaningful interaction wherever possible.We understand your concerns and recognise how valuable consistency and personal connection are. While staffing can vary due to availability and the complexity of a double care package, we do strive to provide continuity and build trust with those we support. Once again, thank you.