Thank you for taking the time to share your feedback. We're pleased to hear that you've found the care to be appropriate and timely, and that some of our carers have provided an excellent service.We also appreciate your honesty regarding areas where there's room for improvement. We take this seriously and will continue to monitor the quality of care closely to ensure all carers meet the high standards we expect.Your feedback helps us to grow and improve, and we're grateful for your input. Please don't hesitate to reach out if there's anything more we can do to support you.