Thank you for sharing your feedback, and for your kind words about your dad's main carer. We're truly glad to hear that he has built a strong bond with someone who understands and supports him so well-consistent, compassionate care is exactly what we strive for. We're very sorry to hear about the difficulties you've experienced with communication from the office, and we completely understand how important routine and timely updates are, especially for clients who rely on structure and familiarity. Your concerns are valid, and we're taking them seriously. We're currently reviewing how we manage scheduling and communication to ensure a more consistent and transparent experience going forward. Your feedback helps us improve, and we really appreciate you bringing these issues to our attention. Warm regards, The Priory Care Kingston Team