Thank you so much for your kind and detailed feedback. I'm truly grateful for your continued trust and loyalty over the past ten years-it's a privilege to support you. It's wonderful to hear that your experience with our carers has been consistently positive, and that they've been both capable and willing in meeting your needs. We're also pleased that you've found the flexibility in scheduling and the continuity of care to be helpful and reliable, even during times when your regular carer was unavailable. Your words mean a lot to our whole team, and we're committed to continuing to provide the dependable, personalised service you've come to expect. Thank you again for sharing your experience-it inspires us to keep doing our very best.