Thank you so much for your kind and thoughtful words. We are delighted to have the opportunity to support your mum and your family over the past few years. It means a great deal to know that our Care Professionals have been able to make a meaningful difference and bring comfort, dignity, and companionship to Mum's days. We are also glad to hear that our team's communication and commitment to high standards have been helpful to you and your sister. Your feedback is very much appreciated and will be shared with the whole team - it's moments like these that remind us why we do what we do.