Hi there, thank you so much for taking the time to review us. We are so pleased to hear that you are happy with the professional service from our team! We are really sorry about the lack of communication from our office staff and tasks being missed. This feedback has been passed on to our Area Manager, who will speak to the team about this and action the feedback. We hope that you will notice improvements in our communication and service soon. If you have any further concerns or need assistance, please don't hesitate to reach out to us. Your feedback is invaluable in helping us improve. Thank you once again for your review and for choosing Call-In Homecare.