Thank you so much for your kind and detailed feedback - it truly means a lot to us. We're really pleased to hear that our team has given you both confidence and peace of mind. It's reassuring to know that the small things - like being kept informed of timing or being asked before personal care tasks - are making a real difference. These moments of respect and reliability are what we aim for every day. We're sorry to hear your mum is back in hospital, and we hope she's receiving the care she needs and feeling as comfortable as possible. Please don't hesitate to let us know when you're ready to resume her visits - we'll make it as smooth and stress-free as before. Sending you both our very best wishes. The Fuchsia Homecare Norwich Team