Thank you for taking the time to share your experience so far. We're really pleased to hear that the carer has been gentle and helpful with your mother's personal care - that's exactly the kind of support we aim to provide.We completely understand your concerns about timing and how delays can cause worry, especially when you're not present. We'll review this internally and do our best to ensure clearer communication and more consistent arrival times to help put your mother at ease.We're also sorry to hear about the toast not being prepared, it is unacceptable! every small request matters, and we'll speak with the team to ensure that care is never rushed, even when time is tight. Thank you again for your feedback,  it helps us grow and improve. Please feel free to get in touch with the office if there's anything more we can do to support you and your mother.