Thank you so much for your kind words. We're really pleased to hear that you're happy with the standard of care and the respect shown by our carers, that means a great deal to us.We do apologise for the occasional communication issues from the office when you've needed to cancel. We'll review our internal processes to ensure messages are always passed on promptly to the relevant carers.Your feedback is greatly appreciated and helps us continue to improve our service. Please don't hesitate to reach out if there's anything more we can do for you.