Thank you for your feedback - we're glad to hear that you generally have a good experience with your regular carers. We understand how important consistency and trust are in your care.We're very sorry to hear about the incident involving the flooding of your bathroom, clothes, and yourself. That's certainly not the standard of care we strive for, and we sincerely apologise for any distress this may have caused. We will look into this to ensure it doesn't happen again.Please do continue to let us know if anything isn't quite right - your comfort and safety are our top priorities, and your feedback helps us to improve.