Thank you so much for your thoughtful and heartfelt review. We're truly honoured to be entrusted with the care of your parents and are delighted to hear that they've been happy with the support they've received from our team.Our carers work hard to provide not only practical help but also genuine companionship, so it's wonderful to know that your parents enjoy their visits. We also understand how important clear communication is, especially when family members live at a distance, and we're glad to hear that our updates have been reassuring for you.Your kind words mean a great deal to our entire team - we'll be sure to share your feedback with them. Thank you again for taking the time to share your experience.