Thank you so much for your kind feedback! We're really glad to hear that you feel safe and supported by your carer - that's so important to us. I also appreciate your honesty about communication, and we'll certainly work on improving that to ensure everything runs smoothly for you. If there is anything specific about our communication that you think could be improved I'd be really keen to know so that we can work on that. Thanks again for sharing your thoughts, and please know we're always here if you need anything!