Thank you so much for your heartfelt review. It means a great deal to us that your family felt reassured from the very beginning of our involvement. We understand how difficult it can be to place trust in others when it comes to a loved one's care, so hearing that you've experienced compassion, professionalism, and commitment from both myself and our care team is truly appreciated.We're proud to have built a team that not only delivers high standards of care but also upholds the values that matter most-kindness, empathy, and genuine connection. I'm also really pleased to hear that the communication system is providing you with reassurance and that the Regulation 73 visit felt meaningful and engaging for your mum.Thank you again for your trust and kind words. It's a privilege to support your mum, and we remain committed to ensuring she continues to feel safe, valued, and well cared for.