Thank you very much for your kind and thoughtful feedback. We're so pleased to hear that our carers were friendly, polite, and struck the right balance when offering support-especially in such a difficult situation as your Aunt's fall. It's also reassuring to know that their punctuality and attention to security helped provide peace of mind. While we strive to maintain consistency wherever possible, we understand how this can be confusing and will take your feedback on board as we continue to improve our service. Thank you again for taking the time to share your experience-it means a great deal to us.