Thanks for taking the time to share your feedback. We're really glad to hear that the team is showing compassion and understanding towards your mum - that's so important to us.We're sorry to hear about the issues you've experienced with communication and note-keeping. We understand how frustrating that must be and we'll follow up with the team to make sure these points are addressed. Your feedback helps us improve, and we really appreciate you being open about it.If you'd like to speak with us directly about anything specific, please don't hesitate to get in touch.Best regards,The Trinity Homecare Team