Thank you for taking the time to share your concerns. We sincerely appreciate your feedback and are very sorry to hear that your mum's needs have not been fully met during her care. We completely understand how important it is for individuals living with dementia to receive consistent and compassionate support, particularly when it comes to personal hygiene, nutrition, and mobility. This is certainly not the standard of care we aim to provide. Please rest assured that we are taking this seriously. A care manager will be in contact with you shortly to discuss your concerns in more detail, review your mum's current care plan, and ensure that clear expectations are put in place moving forward. We are committed to making immediate improvements to ensure your mum receives the respectful, proactive, and attentive care she deserves.Warm Regards