Thank you for your feedback - we truly appreciate you taking the time to share your experience.We're really pleased to hear that you're happy with your regular carers and that they continue to provide polite, caring, and attentive support. That means a lot to us, and we'll make sure your kind words are passed on to them.We're sorry to hear that your experience hasn't been as positive when other carers attend. This isn't the standard of care we aim to provide, and we take your concerns seriously. We will look into the issue you raised about the wet nighty and will remind all staff of the importance of maintaining high-quality, respectful care at all times.Regarding communication and rota updates, we understand how frustrating it can be not knowing who to expect. We'll review how we manage and communicate schedule changes and follow-up calls to ensure we improve in this area.Thank you again for bringing this to our attention.