Thank you for taking the time to share your feedback. We would always expect any changes to potential carers to be communicated to you in advance of their visit.Occasionally, unforeseen circumstances mean changes must be made at short notice; however, we always do our utmost to minimise these, as we fully understand how important consistency is to our customers.I have passed your feedback on to the Area Care Manager and Branch Care Manager so that this can be addressed and resolved for you.Warm regards.