Thank you so much for your kind words. We're really pleased to hear that you've felt happy and reassured by the care your mum is receiving, and that our office team has been supportive too - that means a lot to us.We completely understand how having different carers can feel unsettling, especially for someone who values consistency. While we do have a large team to ensure reliability and coverage, we always aim to strike a balance between flexibility and familiarity. Your feedback is really helpful and we'll definitely keep this in mind as we continue reviewing her care plan.