Thank you so much for your kind words about our care team - we're really pleased to hear that you find our carers friendly, helpful, and caring. We're very sorry to hear about the damage caused by equipment and fully understand how upsetting this must be in your home. This is not the standard we aim for, and we appreciate you bringing it to our attention. Please rest assured we are taking this seriously and will do all we can to prevent further damage. If there's anything else we can do to put this right, don't hesitate to let us know.Thank you again for your honesty and for recognising the care team's efforts.