Thank you for this very kind and helpful review, and it is always good to witness caring relatives, often at a distance, who are concerned about their welfare, even when not direct family. We are always extremely happy simply to have an exploratory conversation, or pop out for a quick chat, and indeed give any general advice about navigating through a very complex social care environment, particularly if never encountered before, which is often the case. We're delighted to see your aunt, just twice a week, simply to check she is doing OK and support her in any way in and out of the home - we love our clients and providing the same care staff to build a great relationship.