Thank you very much for your feedback and for your kind words about our staff - we're so pleased to hear that you're happy with the care they provide.We're truly sorry to hear about the delays you've experienced in the mornings, particularly around the weekends. We understand how important a consistent routine is, and we sincerely apologise for any distress caused when your call is later than expected. While emergencies can sometimes impact our schedule, we recognise that this shouldn't become a regular occurrence.Please be assured that we are actively reviewing our rostering and weekend cover to improve continuity of care. Your feedback helps us do better, and we are committed to making the necessary adjustments.