Thank you for your feedback. We're very sorry your experience hasn't met expectations. All our carers complete full training, shadowing, and a sign-off process before working independently. We take pride in building strong, trusting relationships with our customers, which is why we conduct regular care reviews. In your case, we have already completed an initial review, dealt with all issues you have raised to this date, liaised with the appropriate external professionals, and call directly regarding any rota changes. All calls are recorded for transparency and accountability. While we've proudly provided quality care for over 10 years and receive consistent positive feedback, we take all concerns seriously and are committed to making improvements wherever needed. Your experience matters deeply to us, and we are actively listening, learning, and improving .Please contact us directly if there's anything more we can do to support you. Regards, Maddy (Director)