Thank you for your feedback. We're really pleased to hear that you're happy with the service overall. We do apologise for any inconvenience caused by changes not being communicated clearly. Keeping you informed is very important to us, and we're reviewing our processes to ensure any future updates about carers or visit times are shared promptly.If you ever have any concerns, please don't hesitate to contact our office directly - we're always here to help.Best regards,Bluebird Care Team