Thank you so much for your incredibly kind words. It means the world to us to know that we were able to support your nana and your whole family during such an important and emotional time.We always say that care should feel personal, not transactional, and your nana truly touched the hearts of the carers who supported her. We're so pleased we could provide continuity, comfort, and peace in her final moments, and that you felt the compassion and professionalism we aim to deliver every day.As a nurse, this feedback and your words carry weight - thank you for recognising the values we hold close. We'll make sure your feedback is shared with the whole team (especially those who looked after your nana), as this will mean so much to them.Thank you again for placing your trust in us. It was a privilege to care for your nana