Thank you very much for your thoughtful and constructive feedback.We're delighted to hear that you feel confident in the care provided and that our main Carer is consistently kind, timely, and attentive to her daily responsibilities. It's also reassuring to know that you feel well-informed regarding schedule changes and weekend arrangements, and that your interactions with our office staff and management have been positive and supportive.We appreciate your suggestion regarding taking a little more initiative and attention to detail. This is valuable insight, and we will ensure this is communicated constructively to continue improving the overall quality of care.Your confidence in our team and our values means a great deal to us. Thank you for your continued trust in Verity Healthcare.