Thank you for this review and for your time taken to write it, with such personalisation. Yes, our vision is very simple: to allow mainly older people to remain living in their own home for as long as is possible and generally where they prefer to be, which was clearly the case in your Mum's case, preserving maximum independence without ever struggling. We try hard to be the next best person to family, in terms of supportive relationship and to give you reassurance that Mum is well in her own home.