Hi Lorraine, we are really sorry your experience didn't meet expectations. This isn't typical of our business, and we take concerns like these very seriously. As discussed with you, the Managers are working so hard to make sure enough time is provided to meet all the requested tasks. Providing compassionate, high-quality care is at the heart of what we do. We want to sincerely apologise for any distress or disappointment you may have felt. Please feel free to reach out if you have any further concerns, and we would be happy to arrange a time to discuss. Thank you once again for your patience while we resolve the concerns raised.