Were disappointed by this feedback, especially as over five years of care, we consistently received positive responses from those closest to the client. Sadly, the dynamic changed when a new family member became involved later, bringing challenges we worked hard to manage respectfully. Our team remained focused on delivering safe, compassionate care. These comments dont reflect the views shared by family members involved in planning or align with our records or the experience of our staff. The concerns raised were reviewed by the local authority and quality teams, who found no evidence to support the claims. We respect that families want the best for their loved ones and welcome constructive feedback. However, this review reflects a limited perspective and does not represent the overall quality and consistency of care provided. Lodge Group Care remains proud of our staff and our commitment to high-quality, person-centred support.