Thank you so much for your thoughtful review, Norma. We're thrilled to hear that our carers were kind and considerate and met your needs. We truly appreciate your understanding regarding the arrival times, and we're glad to know that contacting our office helped improve the situation. Your feedback is invaluable, and we are always striving to enhance our services. It's wonderful to hear that our support made a positive difference in your life. If you have any further suggestions or need assistance, please don't hesitate to contact us.