Thank you so much for your kind and thoughtful feedback. We're pleased to hear that you're finding the care more consistent and satisfactory now. Continuity of carers is something we know makes a big difference, and we're glad this has improved your experience. It's great to hear that our team is communicating well and keeping you informed when there are delays-and that you're happy with the support they provide, including keeping your home clean. We'll make sure your lovely comments are passed on to the carers involved. Your feedback means a lot to us and helps us continue to improve.