Thank you for sharing your kind feedback. Knowing our carers treat your mum with dignity-and always keep the conversation flowing-means a great deal to us. We understand how reassuring it is to feel confident in the care she's receiving when you can't be there yourself, and we're glad our regular updates help keep you closely involved. Your satisfaction is the best compliment we could receive, and we'll keep working hard to maintain the high standard you've come to expect.