Thank you so much for your heartfelt and detailed feedback. We're truly grateful for your kind words and so pleased to hear that the care package is working well for your mam. Consistency and routine are incredibly important for individuals living with dementia, and we're proud that our core team approach is making a positive difference. It's great to hear that the shadowing process for new carers is giving you added reassurance-maintaining familiarity and continuity of care is something we value deeply. Your recognition of our team's dedication means a great deal to us, and we'll be sure to pass on your comments. Thank you for trusting Home Instead to support your mam.