Thank you so much for your lovely feedback. We're truly grateful for your kind words and are so pleased to hear how much your mum enjoys her visits and trusts the team. It's reassuring to know that she feels well cared for, especially with her personal care needs. We're especially proud of the carer who acted quickly and compassionately when something wasn't right-ensuring your mum's safety and comfort until help arrived. We'll be sure to pass on your thanks to the team. It's our privilege to support your family.